RESERVATIONS & CANCELLATION POLICY

PRIVACY & DATA PROTECTION
Pino's uses SevenRooms for booking management. We collect your name, phone number, email address, and any dietary or allergy information to confirm and manage your reservation.
Payment Information: We do not store credit card or payment details. All payment processing is handled securely by PCI-compliant third-party processors and deleted after your booking is complete. Data Retention: We retain your booking information for service purposes and delete records after 12 months. Your data is used only to manage your reservation and contact you about your booking. For information on how SevenRooms handles data, see their Privacy Policy. For privacy questions, contact us at info@pinosvinoecucina.com.au.

MAIN RESTAURANT - RESERVATIONS
Dining Times
Weekends & Special Occasions (including summer): 2-hour dining time for up to 2 people, with the table potentially rebooked shortly after.
Late Seatings & Weekdays: No time restriction.

RESERVATION TERMS
Credit card details are required to guarantee all reservations. Management reserves the right to cancel any unconfirmed booking and allocate the space to another client.
Pino's will hold your table for 15 minutes from your reservation time. Please advise the restaurant as soon as possible if you are running late.

BIG GROUPS & EVENTS
For groups or events larger than 15 guests, please contact us at events@pinosvinoecucina.com.au to discuss our packages and options.

MAIN RESTAURANT - CANCELLATION (Non-Special Event Days)
A cancellation charge of $50 per person will be incurred should you cancel your reservation, reduce your guest numbers, or fail to arrive within 24 hours of your booking. (NO EXCEPTIONS) Please contact us at least 24 hours before your booking to cancel or make amendments.

Special Event Days
A cancellation charge equal to the value of the special menu per person will be incurred should you cancel your reservation, reduce your guest numbers, or fail to arrive within 48 hours of your booking. (NO EXCEPTIONS) Please contact us at least 48 hours before your booking to cancel or make amendments.

RESPONSIBILITY FOR DAMAGES
Guests will be held responsible for any damages, including breakage of ornaments, decanters, wine bottles, or any other property within the premises. Additionally, guests are responsible for any theft of wine or other items from the restaurant during their reservation.

CCTV Surveillance
For your safety and security, please be aware that the restaurant is under constant CCTV surveillance. This measure ensures a secure environment for all guests and protects our property and yours throughout your visit.

CHARGES & SURCHARGES
Service Charge: A discretionary 10% service charge is applied to all tables of 8 or more guests as a gratuity paid directly to our staff.
Card Surcharge: A variable surcharge will be applied to all credit and debit card payments.
Weekend Surcharge: A 10% surcharge applies to all food and beverage prices for Sunday reservations.
Public Holiday Surcharge: A 17.5% surcharge applies to all food and beverage prices for public holiday reservations.

ALLERGIES & DIETARY REQUEST
Due to the potential of trace allergens in our working environment and supplied ingredients, Pino's Vino e Cucina al Mare cannot guarantee completely allergy-free dining experiences.
Please advise us of any allergies or dietary requirements when making your reservation so we can do our best to accommodate you.

CONTACT US

General Inquiries & Reservations:

Phone: (+61) 402 382 592
Email: info@pinosvinoecucina.com.au

Events & Big Groups:
Email: events@pinosvinoecucina.com.au

Physical Gift Voucher Terms & Conditions

Physical Gift Vouchers are valid for three years from the date of issue, in line with NSW Fair Trading regulations. The expiry date is clearly printed on the voucher, and once expired, the voucher cannot be redeemed. Gift Vouchers are non-refundable, non-transferable, and cannot be exchanged for cash, in accordance with NSW Fair Trading rules. They must be used in full, and any unused balance will not be refunded or credited. Gift Vouchers should be treated as cash. Pino’s Vino e Cucina al Mare will not replace vouchers if they are lost, stolen, or damaged. Vouchers cannot be redeemed at any location other than
Pino’s Vino e Cucina al Mare, and they cannot be used for online purchases or third-party services unless otherwise specified. Any amount exceeding the value of the voucher must be paid by the customer.
If the total value of the voucher is not used in a single transaction, the remaining balance will be forfeited unless otherwise agreed upon by management. Physical Gift Vouchers are available for purchase with no maximum value limit, but may be subject to additional conditions for specific promotional offers. Gift Vouchers cannot be resold or bartered for cash or other services. Any unauthorised reproduction or sale of a gift voucher is prohibited. These Gift Voucher Terms comply with NSW Fair Trading gift card laws, which include a minimum 3-year expiry period, no fees for redemption, and no post-purchase administration fees.
Pino’s Vino e Cucina al Mare reserves the right to amend these Terms & Conditions in accordance with legal requirements or at management’s discretion. Any changes will comply with current consumer protection laws.